Return & Exchange Policy

1. Order Acceptance Policy

The Order Confirmation Form for Gas Barbeque Grill does not constitute the acceptance of an order or a confirmation of an offer to sell. BQ MART reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

2. Order Cancellation Policy

Consumer cannot cancel an order (or part of an order) after credit card has been authorised and approved. i.e. consumer cannot cancel the order. However, you can cancel an order if there is a strong, valid reason. Please note the following cancellation charges:

A cancellation charge of 5% of the order will be imposed for all cancellations made within 24 hours upon ordering.
A cancellation charge of 20% of the order will be imposed for all cancellations made within 48 hours upon ordering.
A cancellation charge of 50% of the order will be imposed for all cancellations made after 72 hours upon ordering.

To cancel an order, please email us at Customer Service at Tel: 62768312 or email: care@bqmart.com / sales@bqmart.com

3. Return Policy

All products, once sold are non-returnable. However, exceptions will be made for faulty products provided they are reported to the Customer Service within 3 days upon acceptance of delivery. All faulty products must be returned to us in their original packaging and must be accompanied with the sales invoice with the date of purchase and serial number clearly printed on it for verification. Please also give a brief description on the fault of the product(s).

Local Return Policy
Return of products will be arranged at Head Office.
Overseas Return Policy
Customer has to return the said faulty product(s) and bear the return freight charges. Upon receipt of the faulty product(s), BQ MART will send the replacement product(s) via mail. Normal delivery lead time applies

4. Exchange Policy

Once a product has been sold, it cannot be exchanged except for the following:

< Products received are different from what is stated on the invoice; i.e. wrong goods are delivered. Product is found to be faulty.

< If the product(s) received is wrong or faulty, there will be a one-to-one exchange for the same product. To exchange a product, please contact us within 3 days upon receiving the goods. Please contact us within 3 working days upon receiving the goods if there should be any missing item(s) from your order. Our representative will arrange to deliver the missing item(s).

5. Pricing Policy

BQ MART reserves the right to make adjustment to any published price of any product due to input error, product discontinuation, and stock clearance, under the instruction of manufacturers and distributors, and errors in advertising.

6. Delivery and Receiving of Orders

When an order is delivered but there is no one to receive the goods, our delivery service would leave a white card informing customer to contact for arrange a 2nd delivery attempt. If 2nd delivery attempt is unsuccessful, the item shall be delivered back to BQ MART. A delivery charge of $20 will be imposed to customer for the next delivery upon request.

Upon delivering the order, the person who receives the goods will be required to sign on the delivery order and indicate his/her name and NRIC/Passport number. If the person who receives the goods is not the credit card holder or registered customer, it is preferable that he/she produces a copy of the customer’s NRIC/Passport so as to protect the interest of the customer.

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