FAQs

BQ Mart has been in the barbeque business longer than anyone in Singapore – over 25 years to be exact. Naturally, over that time, we’ve gained invaluable knowledge on all things to do with Singapore’s great barbecue tradition. In fact, we’ve made it our mission to learn as much as we can about barbequing and outdoor entertaining.

Everything you’ll see in a BQ Mart brochure, catalogue or inside a BQ Mart store is a culmination of the years of learning and hard work. So no matter how you barbeque, if you’re looking for guidance, see the people who know more about barbeques and outdoor entertaining than anyone else in Singapore – us.

Prices that appear on the BQ Mart online store, in store or in any advertising are applicable for the specified sale period only.

Advertised save is lowest save available across all stores, therefore savings may vary from store to store. To be fair to all our customers, we reserve the right to limit purchases to reasonable quantities (except SA). Savings quoted in advertising are off our regular prices. Sale items will also be accompanied by a list of participating stores.

We aim to have our core product lines on our BQ Mart online store but due to the amount of product lines we sell it may not be possible to have our full range online. If an item is not available through our BQ Mart online store you can contact your nearest store listed under the contacted us tab.

At BQ Mart we stand by all the products that we sell. Warranties will vary depending on the product purchased.

All products will arrive with easy to follow assembly instructions and our store staff will be happy to assist you with any queries. depending on what units you purchase, delivery and installation are free during office hours 10am – 5pm

Please contact our online customer service team on 6276 8312 or by email on sales@bqmart.com Customer service is provided from Monday through to Friday from 9:00am to 5:00pm.

Browse the site for products and use the “Add to Cart” button featured on the page to select the items you would like to add to the cart. When you are ready register your details and follow the instructions to progress through our easy checkout process:

Order Processing Stages:

  1. Verify your order: This section will verify product, quantity and price details.
  2. Account & Delivery Details: This section will confirm your name, email address and telephone number along with an order overview. You can submit your delivery instructions here.
  3. Billing Details: This section will prompt you to enter your payment method and details.
  4. Place Your Order: This displays a summary of all your details so far. Select the “Submit Order” button and your order number and order summary will appear. A confirmation email will also be sent to the email address you supplied during checkout.

Once we receive your order, we’ll send you an official tax invoice with your order details attached. Please check it carefully and contact us on 6276 8312 if there is any problem with your order.

Our customer Service personnel will contact you once your order is confirmed the following working day.

By clicking on the grey “x” button beside the product name you can remove items from your cart that you do not wish to purchase.

If you wish to purchase more then 1 of the same item, simply type in the number you wish to purchase in the “quantity” field for the appropriate product.

By clicking on the “Edit” link beside Order Overview, or the “Previous Step” button you will be taken back to the cart where you can add or remove items as you wish.

You can be confident when you’re shopping online with BQ Mart.

BQ Mart uses the newest technology in public encryption available to process your credit card orders. We recognise the issue of your privacy and security of your sensitive information, and have taken steps to protect your order information.

In other words, your order with BQ Mart is safe.

You will be shown a confirmation of your order details in the “Place Your Order” screen. Select the “Submit Button” to submit your order. A message screen will confirm that your order was placed successfully.

A confirmation email will also be sent to the email address you supplied during checkout. To view your order you can also select“My Account” from the top menu bar on the website and select “Shopping History”.

If you haven’t received an email confirmation and are unsure as to whether your order was completed successfully, please contact our Customer Service on 6276 8312 or email sales@bqmart.com.

Order submitted: Your order is being processed by our fulfillment centre.

Dispatched: Your entire order has been dispatched

A copy of the tax invoice, Delivery Order, Warranty and Contact Information will be given to you during delivery; a packing slip will be included with your order delivery, which is your proof of purchase.

Once you click the “Confirm” button, your order begins to process and you’re unable to make further changes. If you want to change the order, please contact our customer service personnel 6276 8312 or email us at sales@bqmart.com

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